my wifi is not working, started a few months after my windows 10 update

[pat250]

when I connect to the wireless networks available it shows me that it is connected but I cant seem to connect to the internet, I have tried everything including troubleshooting, uninstalling my realtek PCIe FE Family controller and reinstalling nothing is working, I would like to know what network adapter I can download and install for it work and where I can find it

p.s my network adapters available are 

Intel(R) Dual Band Wireless-AC 3160

Realtek PCIe FE Family controller

p.p.s please do suggest all other alternatives you think I should try, I appreciate your help very much

[Rainbow23 · Accepted solution]

Hi @pat250,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your Pavilion x360 convertible wherein there is no wireless connection.

This issue could occur if the network drivers are not updated.

Let's go through a few steps that may help to fix this issue.

And here are a few steps to uninstall and reinstall the drivers from device manager:

1. Click Start, and enter Device Manager into the Search field. Click Device Manager.

2. Double-click the Network adapters category.

3. Right-click the name of the Network Adapter and select Uninstall.

4. On the "Confirm Device Uninstall" window, click OK.

5. When the network adapter software has been uninstalled, restart the computer. The computer will reinstall the device driver software.

6. After the computer restarts and completes the installation of the device driver software, try connecting to the Internet.

If the issue persists, I suggest that you run the HP Support Assistant by following the link: Using HP Support Assistant (Windows 10, 8, 7)

You may also check the link: Wi-Fi Not Working on HP Computer

Also, check if it works if you connect the ethernet cable from the computer to the router.

Let me know how this works.

You have a good day ahead.

[pat250]

Thank you, this worked fine. Still a few problems with it but it works when I restart.
Thanks again.