network keeps disconnetcting automatically especially when i make calls

[mazinho1]

network keeps disconnetcting automatically especially when i make calls

[Max3Aj]

@mazinho1, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing network disconnections, especially when making calls, on your OMEN by HP 15-dh0007ne running Windows 11. Let's work together to resolve this.

Update Network Drivers

Outdated drivers can cause instability.

• Go to Device Manager → Network adapters
• Right-click your Wi-Fi adapter (e.g., Intel Wireless-AC) → Update driver
• Choose Search automatically for drivers

Alternatively, download the latest drivers from the HP Software and Driver Downloads page.

Disable Power Saving for Wi-Fi Adapter

Windows may turn off the adapter to save power.

• Press Windows + X → Device Manager
• Expand Network adapters
• Right-click your Wi-Fi adapter → Properties
• Go to the Power Management tab
• Uncheck "Allow the computer to turn off this device to save power"
• Click OK

Change Wi-Fi Adapter Settings

• Go to Control Panel → Network and Sharing Center
• Click Change adapter settings
• Right-click your Wi-Fi connection → Properties
• Click Configure → Advanced tab
• Set Preferred Band to 5GHz (if supported)
• Set Roaming Aggressiveness to Medium-Low

Disable Bluetooth Temporarily

If the issue occurs during calls (especially via apps like WhatsApp or Teams), Bluetooth interference might be the cause.

• Try disabling Bluetooth temporarily and check if the issue persists.

Run HP Network Check

Use HP Support Assistant to diagnose and fix network issues.

• Download or open HP Support Assistant - HP Support Assistant | HP® Support
• Go to Troubleshooting and Fixes → Internet and Security → HP Network Check

Additional Tips

• Ensure Windows is fully updated: Settings → Windows Update
• If using a mobile hotspot, try switching to a different network
• Test with another Wi-Fi network to isolate the issue

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support