10-21-2019 06:10 AM
I need some help, i am working on a issue with the wifi network connection, i can connect to the internet
but it says connection is limited, i looked up and find that the network card gives an 169 ip but this must be 192 here in netherlands. so i did change the ip adres manuel in the settings and try to connect it again but then it says
gataway is not correct, this is also impossible because there is only option for the gataway so thats strange.
next i have reinstalled and connected the software and driver etc looked up in win8 updates but also nothing,
problem has started switching from provider before it worked and now it doenst connect to any provider it keeps giving
that same responds wifi ip is not correct our cant set up ip adress weird thing is that it should auto accept the ip that
will be given by the modem. also i have put the mac adress in the proivders wifi modem and even this wont work.
i have reset the netsh winlock reset.
ipconfig/ release and renew but also did not a thing,
i turned off norton antivirus everything
i did a totaal clean up all drivers are updated etc i tried setting it back to older drivers but it gives me
the same error all over again. with the ethernet cable it works fine but this person needs the wifi to work
but i am working on it for 3 days now i have no clue anymore.
hope that some one here has some idea or something that i might have missed.
10-23-2019 03:45 PM
@KevinNL Welcome to HP Community!
First create a system restore point. Then right-click the ‘Start’ button to access ‘Control Panel’ option and select it.
Next, chose ‘Device Manager’ option.
Next select ‘Network Adapters’ and under it, you will find a Wi-Fi controller listed. Select it.
Double-click the controller to open the adapter’s Property window and switch to ‘Drivers’ tab.
Next, click the ‘Disable’ button and hit ‘Ok’ to apply the changes. See if it helps. If it does not help, re-enable it and proceed to the next step.
If the above solution fails, try doing the following.
Open an admin-level command prompt in Desktop mode, type the following commands, and hit Enter after each command:
netsh int tcp set heuristics disabled netsh int tcp set global autotuninglevel=disabled netsh int tcp set global rss=enabled
Then type the following and hit Enter, to verify that practically all the settings are disabled.
netsh int tcp show global
Finally, reboot your machine and see if this helps.
You may also try this:
Open Command Prompt as Administrator and run the following commands
sc config licensemanager type=own
Restart the computer and see if it has helped.
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
I am an HP Employee
10-24-2019 05:56 AM
Thanks for the information, i did not try this yet indeed. I have given the person an usb wifi stick.
i will call her and ask if she can bring laptop so i can try these steps to see if it helps.
Thanks already for help.
10-24-2019 10:20 AM
@KevinNL Thank you for responding!
Please take your time and get back to us with the results,
We will be eagerly awaiting your response and would be glad to help.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a great day, ahead.
Have a great day!
I am an HP Employee