networking hardware issue

[biglee2]

just received a new ultra i7 laptop last thursday. 

my configuration is:

Serial #:
HP OmniBook 7 17.3 inch Laptop Next Gen AI PC 17.3" diagonal, FHD (1920 x 1080), multi touch-enabled, IPS, edge-to-edge glass, micro-edge, 400 nits 1 TB PCIe NVMe M.2 SSD Full-size, backlit, soft grey keyboard with numeric keypad Security Software Trial Intel Wi-Fi 7 BE201 (2x2) and Bluetooth 5.4 wireless card No Additional Office Software Windows 11 Pro PRE 5MP IR camera with HDR auto switch, temporal noise reduction and integrated dual array digital microphones (GLS) 6-cell,83 WhLi-ionpolymer Intel Core Ultra 7 258V (up to 4.8 GHz, 12 MB L3 cache, 8 cores, 8 threads) + Intel Arc 140V GPU (16GB) + 32 GB(onboard) My issue is as follows: Since the device doesn't have any RJ45's, I need to find a networking device that meets the needs of the onboard WiFi 7 capabilities.  Preferably I am requesting assistance for a device that will match  Intel Wi-Fi 7 BE201 (2x2) and Bluetooth 5.4 wireless card with DOCSIS 3.1.  Not sure if I need a straight Arris router or modem router that will allow me to connect to the internet. I would appreciate any assistance that would fit my needs so I can finish the after sale load and  get back to work. Thank you for your help and look forward to your response. [edited]

[Garp_senchau]

@biglee2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Choose the Right Modem/Router

Since your HP laptop supports Wi-Fi 7, you'll want a modem/router that supports DOCSIS 3.1 (for fast internet) and either Wi-Fi 6E or Wi-Fi 7.

Set Up the Device

Plug the modem into your internet cable.

Connect the modem to the Wi-Fi router (either separately or in one unit).

Power everything on.

Configure Your Wi-Fi Router

Open your browser and go to the router’s setup page (usually something like 192.168.1.1).

Set up your Wi-Fi name (SSID) and password.

Save the settings.

Connect Your Laptop

On your HP OmniBook 7, click the Wi-Fi icon, find your network, and enter the password to connect.

Test Your Connection

Check your internet speed to make sure everything’s working properly.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[missthebeach]

I want to thank Garp_senchau for his initial intake as it may wake up a little bit, due to the fact that Astound also lent their assistance in determining that the Arris G18 was DOA as the device didn't recognize the power cord being plugged in.

Garp_senchau also stated steps for me to follow, but will have to wait as I'm unable to continue the post installation of the Omnibook, since I have no networking device to configure as stated above.

Will have to rethink if Arris devices are the way to go as Astound also support Netgear and Motorola.  Will have to wait a little longer as what cable modem would best serve me.

Thanks again and keep in touch.

missthebeach

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@Garp_senchau wrote:

@biglee2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Choose the Right Modem/Router

Since your HP laptop supports Wi-Fi 7, you'll want a modem/router that supports DOCSIS 3.1 (for fast internet) and either Wi-Fi 6E or Wi-Fi 7.

Set Up the Device

Plug the modem into your internet cable.

Connect the modem to the Wi-Fi router (either separately or in one unit).

Power everything on.

Configure Your Wi-Fi Router

Open your browser and go to the router’s setup page (usually something like 192.168.1.1).

Set up your Wi-Fi name (SSID) and password.

Save the settings.

Connect Your Laptop

On your HP OmniBook 7, click the Wi-Fi icon, find your network, and enter the password to connect.

Test Your Connection

Check your internet speed to make sure everything’s working properly.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

---

[Garp_senchau]

Hi @biglee2,

Thanks for the update! Glad we could help out. Let us know how it goes once you get your networking device set up.

If you need anything else, feel free to reach out!

Regards,

[biglee2]

Thanks for the open invite.

Networking setup had a little catch, but easily fix by your staff from Palo Alto.  Keep those calls coming!

Not sure if my n/w issues that I now have are a HP or Microsoft issues, as authentication into installed programs that are commonly used are both.  Even with the new install I inputted my new phone, but the system always prompts me with the old number and there is an issue with the prompt response stating 'try another way' which keeps looping back over and over.  How do I get the system to remember new information?  Also have an issue with looking in my Gapp and being prompted to key in the number, instead I receive a response that there is no internet connectivity!

Have a good weekend and will look for your response.

missthebeach