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‎01-10-2014 09:05 PM - last edited on ‎01-19-2017 08:18 AM by Retired

HP Recommended

I have been having consistent issues with my HP Connection Manager so I decided to uninstall and then reinstall it. The only problem is that, upon reinstalling, an error popped up saying it could not go further because "no WWAN device detected". I'm connected to wifi right now so I don't see what the issue is. Product name: HP Pavilion g6 Notebook PC      Serial number: [Personal Information Removed]       Product number: A2F43AV

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2014 09:41 PM

HP Recommended

Hi,

 

WWAN and WLAN are two different things and currently you are using WLAN (wifi) but not WWAN. And probably your machine does not have WWAN module. Please use the latest HP Connetion Manager:

 

   ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54945.exe

 

Hope the message will go away. More info about WWAN:

 

    http://en.wikipedia.org/wiki/Wireless_WAN

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎01-10-2014 09:41 PM

HP Recommended

Hi,

 

WWAN and WLAN are two different things and currently you are using WLAN (wifi) but not WWAN. And probably your machine does not have WWAN module. Please use the latest HP Connetion Manager:

 

   ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54945.exe

 

Hope the message will go away. More info about WWAN:

 

    http://en.wikipedia.org/wiki/Wireless_WAN

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-19-2017 04:18 AM

HP Recommended
Hi, i've got the same problem with mi wifi. I can't turn on my wifi but i tried install the hp connection manager above but came up message my windows can't run this app. I have windows 10. Could you please help me. Thank you
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