no internet connection

[CMartinh]

My internet connection completely sucks!  up and down up and down lost connection.  I have xfinity and they can never seem to help with the situation.  I also have their pods and still the issue remains.  I use to be able to connect to a hot spot but for one reason or another, I no longer can do that.  I cannot even connect to HP chat with the issues of connection.   I am not a computer expert so please when you do help be kind.  Thank you in advance

chris 

[praveen196]

@CMartinh Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[CMartinh]

HP ENVY x360 Laptop - 15m-ed0013dx My notebook

Serial number  [Personal Information Removed]

[praveen196]

@CMartinh

Thank you for the information.

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

• Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

• Update the bios by visiting this link or through support assistant using an Ethernet cable.  

• Now try to connect to the internet wireless.    

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

Have a nice day!!

[CMartinh]

would those be the drivers under network?  If so which driver?

[TEJ1602]

@CMartinh

yes, you have to download and install the Intel WLAN driver.

Here is the link- https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104315.exe

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CMartinh]

Now be gentle for I am so not good at this.  What is the link supposed to do?  Thank you for all your help and support. 

[TEJ1602]

@CMartinh

The link I provided is for the network driver you were trying to download for your PC.

Keep me posted for further assistance.

[CMartinh]

and what is that suppose to do?

[TEJ1602]

would those be the drivers under network?  If so which driver?

It was an answer to this question 🙂

Thanks!