pairing with orbit

[tomf235]

using windows 10 and orbit version 1.0.019. when trying to pair samsung S7 with orbit I receive a message "can't find any PC's in pairing mode. 

[praveen196]

@tomf235Welcome to HP Community!

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

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[tomf235]

Product #1NT89UA#ABA

Model # 15ay122cl

[praveen196]

@tomf235 

Thank you for the information.

Please refer to the following link to Connecting Devices and Sharing Files Using HP Orbit.

https://support.hp.com/lt-en/product/hp-envy-750-200-desktop-pc-series/9259609/document/c05084237/

Have a nice day!!

[tomf235]

didn't work still getting same msg "can't find any PC's in pairing mode. 

decided to download photos from S7 to thumb drive...mission accomplished

[praveen196]

@tomf235

I understand your concerns 

Did your computer come with the preinstalled version of HP Orbit software?

When was the last time it worked without these issues? or is this the first time you are attempting to use this app?

If you have installed the app on both your phone and your computer, try the below steps:

Step one: Start HP Orbit on the computer
Step two: Download and install the Android and iOS apps
Step 3: Pair your devices
Step 4: Transfer between devices
Step 5: Work with your transferred files

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Note: you need a Windows 10 computer with the preinstalled HP Orbit app.

Have a nice day!!