printer is offline

[doncov]

use printer yesterday, today will not work for me  states "printer offline"

not sure what i did wrong last night,

[Raj_05]

Hi @doncov,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6032e All-in-One Printer is showing as "offline," here are some steps you can try to resolve the issue.

Check the Printer's Power and Connections:

• Ensure that the printer is powered on and properly connected to your computer or network.
• Check the cables and connections to make sure everything is securely plugged in.

Restart the Printer and Computer:

• Turn off the printer and unplug it from the power source. Wait for about 30 seconds before plugging it back in and turning it on.
• Restart your computer as well to refresh the connection.

Check Printer Status:

• On your computer, go to the Control Panel (Windows) or System Preferences (Mac) and look for the Printers & Scanners section.
• Find your HP ENVY 6032e printer in the list and make sure it is set as the default printer.
• If the printer shows as "offline," right-click on the printer icon and select "Use Printer Online."

Update or Reinstall Printer Drivers:

• Go to the HP website and download the latest drivers for your HP ENVY 6032e printer. Install them and see if that resolves the issue.

Check Network Connection:

• If your printer is connected to a network, ensure that it is properly connected to your Wi-Fi network. You can check this on the printer's control panel or through the printer's settings page.

Run the Printer Troubleshooter:

• On Windows, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and select "Printer" to run the troubleshooter.
• On Mac, go to System Preferences > Printers & Scanners, select your printer, and click the "-" button to remove it. Then, add the printer again by clicking the "+" button.

Check for Any Error Messages:

• Look at the printer's display panel for any error messages or warnings that might indicate a problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support