printing off line

[StephaniePionee]

My printer will not connect to the internet. The yellow I flashes and so does the blue internet button, but the red x stays solid

[Raj_05]

Hi @StephaniePionee,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6458e All-in-One Printer is showing a red X and having trouble connecting to the internet, here are some steps you can try to resolve the issue.

Restart Devices:

• Turn off the printer, wait for about 60 seconds, and then turn it back on.
• Restart your router and modem by unplugging them for about 30 seconds before plugging them back in.

Check Wi-Fi Connection:

• Make sure your printer is within range of your Wi-Fi network.
• Ensure that other devices (like your computer or smartphone) are connected to the Wi-Fi network and can access the internet.

Reconfigure Wi-Fi Settings:

• On the printer’s control panel, go to the Wi-Fi settings menu and select the option to set up a new network connection. Follow the prompts to reconnect to your Wi-Fi network.

Check Printer Firmware:

• Ensure your printer's firmware is up-to-date. You can usually check this from the printer's control panel or HP Smart app.

Reset Network Settings:

• Access the printer’s settings and perform a network reset. This will clear old network settings and allow you to set up the connection again.

Printer Connectivity Troubleshooter:

• Use the HP Print and Scan Doctor tool if you have access to a Windows PC. It can automatically diagnose and fix connectivity issues.

Reinstall the Printer:

• If possible, remove the printer from your devices and reinstall it. This can be done via the HP Smart app or by adding the printer through your computer’s control panel.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support