problem in switching S6500 HP speaker

[Fharzouni]

Hello,

I have a 6500 wireless speaker. It's new as I bought it yesterday. 

I charged it all day and night, but the problem is that I couldn't switch it on and it is not working at all.

the lights are not on, and I don't know if it is charging or not.

I attempted to charge it with a different USB cable but there's no result. 

please help me to switch it on, as I  could not use it

thank you

[KrazyToad]

@Fharzouni

Welcome to HP Community

I have gone through your Post and would like to help

Since this is an Out OF Box Failure, I suggest you contact HP Support in your region for replacement speakers

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

You can also contact the place of purchase if it was purchased from a Store and they will get it replaced

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.