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problem in switching S6500 HP speaker

HP Recommended
S6500 Speaker
Microsoft Windows 10 IOT


I have a 6500 wireless speaker. It's new as I bought it yesterday. 

I charged it all day and night, but the problem is that I couldn't switch it on and it is not working at all.

the lights are not on, and I don't know if it is charging or not.

I attempted to charge it with a different USB cable but there's no result. 

please help me to switch it on, as I  could not use it

thank you



HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


Since this is an Out OF Box Failure, I suggest you contact HP Support in your region for replacement speakers


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


You can also contact the place of purchase if it was purchased from a Store and they will get it replaced


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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