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HP Recommended
HP Pavilion x360 - 15t-dq100 CTO
Microsoft Windows 11

after the most recent windows 11 software update, bluetooth is unusable for me. I am using an Hp Pavillion x360 and because i'm out of warranty i can't get any direct help witrh this issue. It seems to be an issue with the realtek 4.2 adapter not updating after the most recent update, does anyone know how to fix this?

5 REPLIES 5
HP Recommended

Hello @zaiah999 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

To perform step (1), your notebook needs an active Internet connection. If Wifi is not working correctly, connect your notebook to the Internet router with a LAN cable.

 

(1) Run intel <autodetect> and install

https://www.intel.com/content/www/us/en/support/detect.html

 

(2) Reboot and test again ...

(3) Please report your results

HP Recommended

there is no issue with the wifi, it is the bluetooth that is the issue, it says the driver is working properly but everytime i try to connect a device i see this message, even though bluetooth is turned on 

zaiah999_0-1658823234122.png

 

HP Recommended

Your notebook has a combo card (wifi/bluetooth), so driver must be updated

 

(1) Run intel <autodetect> and install

https://www.intel.com/content/www/us/en/support/detect.html

 

(2) Please report your results

HP Recommended

Hi, @zaiah999 

 

If your notebook has a Realtek Bluetooth 4.2 adapter, this is the latest W11 driver I could find for it:

 

1.9.1038.3007   10/20/2021

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136563.exe 

HP Recommended

Hello @zaiah999 please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.