realtek rtl8723de Wifi drops, conflict with Bluetooth

[SullyPanda76cl]

Hi, I have a brand new HP Pavilion Laptop 15.

Recently I bought a Bluetooth mouse. Since then, Wifi connection drops so often (no more than 30 min aprox), then the WiFi icon shows with the yellow alert.

I have tested in 4 different wifi locations, switching on and off Bluetooth on the laptop. The result is always the same (Bluetooth On = wifi will drop off in a few minutes)

Model = HP Pavilion Laptop 15-cc5xx

Product = 1GR15LA#ABM

Status = Factory restored, Win updates applied

Realtek driver = 2023.66.330.2018

I have also changed WiFi controller attributes to make it more stable, but it didn't make any difference ("Arp offload", "ht mode", etc)

Thanks so much

[asmita6658 · Accepted solution]

@SullyPanda76cl

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity. 

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Download and install the Wi-Fi driver and BIOS from the link below -

Wi-Fi Driver

BIOS

If the issue still persists I have sent you a Private Message with the troubleshooting steps specific to your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

[SullyPanda76cl]

Been testing it for a couple of days and it seems to work fine!

Thanks a lot!

Just wondering: Previous to your answer i tried the "HP Support application" and it says that there were no update pending?

why?

[asmita6658]

@SullyPanda76cl

Happy to hear that your issue has been fixed. 

When you tried updating the computer, there might be no updates available and that's why you got the message. 

Have a great day ahead!