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geosep
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Message 1 of 2
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setup Problems

HP Recommended
HP OfficeJet 3830 Printer
Microsoft Windows 10 (32-bit)

I cannot get my printer to show up in the Control Panel of my PC

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @geosep,

 

Welcome to the HP Support Community. 

 

To assist better -

  1. How is the printer connect to the device USB or wireless? 

If wireless ,

  1. What is the status of the wireless light on the printer, steady or blinking?i
  2. Is the printer connected to home or public network?
  3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

 Keep me posted. 

 

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