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HP Recommended

the actual speed of the internet before was 100mbps but after the update it has reduced to 10mbps.

how can i bring back the real speed.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @edwzz 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we are surfing the net ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

View solution in original post

5 REPLIES 5
HP Recommended

Hello @edwzz 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we are surfing the net ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name-Microsoft Windows 11 Pro

Version- 10.0.22621 build 22621

System Model-  HP 255 G8 Notebook PC

System SKU - 3V5J1EA#ABZ

( equals HP product number (p/n) )

Processor- AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 core, 12 processori logici

BIOS Version -  Insyde F.31, 16/06/2022

BaseBoard Product-  890E

BaseBoard Version -  83.21

 

other devices-  sms/mms is the only thing(it shows it works properly, and i tried to update it and it is already the latest version)

 

Screenshot (1).png

 

HP Recommended

Hello @edwzz 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.32 Rev.A14.6 MBSep 2, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

 

(5Download and install / update

Realtek Local Area Network (LAN) Driver

10.60.615.2022 Rev.A0.9 MBAug 22, 2022Download

 

(6) Visit --->>> Intel Wi-Fi Site

Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

 

ub6424_0-1667594570341.png

 

(7) Visit --->>> Intel Bluetooth Site

Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

 

ub6424_1-1667594570343.png

 

(8Restart Windows

(9Test your notebook

(10Please report your results

HP Recommended

thank you

the problem is solved

HP Recommended

@edwzz wrote:

thank you

the problem is solved


Hello @edwzz 

The pleasure is mine !

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.