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Message 1 of 2
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the realtek rtl8822be 802.11ac pcie adapter is experiencing driver or hardware related problems"

HP Recommended
Hp omen 15
Microsoft Windows 10 (64-bit)

Sometimes when I turn on my hp omen and click on the Internet option on the task bar the WiFi option desaper and when I troubleshoot I get a massage says " the realtek rtl8822be 802.11ac pcie adapter is experiencing driver or hardware related problems" what is the solution?

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HP Support Agent
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HP Recommended

@AnasBuhidma2001 Have you run a wireless card test on your device to identify if this is either a hardware or a software malfunction?

If not, let's start with that:

  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
    • (By the end of this article all the issues should be resolved)

If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,

However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.

  • If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
  • Refer to this HP Article for assistance. 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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