what network drivers do i need for internet now i cant use it to download

[farmboykregg111]

i cant download anything to this so if you can get me the list of downloads i need to get on then i will let hp support take over thxs folks for being here

[Paul_Tikkanen]

Hi:

You need these wifi and Bluetooth drivers for your model PC:

WiFi: https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

Bluetooth: https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98235.exe

Download the drivers from another PC, copy them to a USB flash drive.

Plug the flash drive into your HP Stream notebook and install them that way.

[farmboykregg111]

ok i tried that then restarted but nothing ,so i,m resetting the system and removing my files then i,m gonna see if anything changes and will get back to ya thxs for your time 

[Paul_Tikkanen · Accepted solution]

You're very welcome.

If the wifi doesn't work after you factory reset the PC, most likely the wireless card failed and would need to be replaced.

[farmboykregg111]

oh that could be a issue, i just want to say thxs for helping i dont know what i would do without you all i,.m not that computer savoy but getting there thxs again paul

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.