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cwood
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why does it take so long attach a file to an email?

I have a new (I month old) pavillion dv6 notebook, and it takes an unreasonably long time to attach files to my emails.  The internet connections are usually strong, but it takes at least 3-5 minutes to attach photo files.

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EmperorPenguin
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why does it take so long attach a file to an email?

Hi CWOOD -

 

Are you trying to attach photo files to a web-based e-mail system like Hotmail, G-Mail or Yahoo Mail?  Or are you trying to attach them to an e-mail application like Microsoft Outlook or Mozilla Thunderbird?

 

How big are the files you are attempting to attach?

 

Have you tried plugging your computer directly into the network router (if possible) and seeing if the performance is still slow, or have you only tried this via wireless network (assuming that you're attaching to a web-based e-mail tool)?

 

Thanks for the additional information.

 

Best Regards.

Although I am an HP employee, I am speaking for myself and not for HP.
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shashinaik
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why does it take so long attach a file to an email?

takes time to show the hard disk drive from where file needs to be selected for attaching to a say gmail...

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why does it take so long attach a file to an email?

Hi

 

It is your Broadband speed that is probably the bottleneck.

 

Download to Upload in DOCSIS 3 is 10:1, so a 30 Mbps connection may only have 3 Mbps upload.  YMMV.

 

I suspect that there are filters in place to verify content etc, which may also be a burden, add in the HDD delay etc etc.

 

Actually I don't know why your upload is so long, but maybe it will improve.  Could you reduce the picture size or quality?

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JBPinto
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why does it take so long attach a file to an email?

Hi, I´m having the same problem, but even just uploading small word files. I have another older laptop and it doesn't have that problem (so it cannot be a network speed issue). The issue is with the new laptop. I wonder if there´s restrictions in place and how could one remove them...

 

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why does it take so long attach a file to an email?

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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