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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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HP Recommended

not able to use 5g network 

1 REPLY 1
HP Recommended

Most likely because you have a notebook that comes with a single band Wi-Fi adapter that only works on the 2.4 GHz Wi-Fi band, such as the Realtek RTL8723BE or RTL8723DE Wi-Fi adapter.

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