• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-15-2020 02:13 PM

HP Recommended
Product: probook 4525s
Operating System: Microsoft Windows 10 (64-bit)

After upgrading Windows 7 pro to Windows 10, wifi key became inoperative. Light stays orange. Event log for adapter says :

Broadcom 4313GN 80211b/g/n 1x1 Wi-fi adapter.

Device installed (bcmwl6.inf_amd64_...

Driver Management concluded the process to install driver bcmwl6.inf_amd64_b9e2a8769ffdafbd for Device Instance ID PCI

\VEN_14E4&DEV_4727&SUBSYS_1483103C&REV_01\4&13511495&0&0048 with the following status: 0x0.

Can connect online with ethernet ok

Any help appreciated

 

 

1 REPLY 1

‎01-15-2020 04:02 PM

HP Recommended

Hi:

 

That model wifi adapter is not supported in W10.

 

The only suggestion I can offer would be to see if the W8.1 driver gets the wifi to work.

 

https://ftp.hp.com/pub/softpaq/sp66001-66500/sp66495.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.