wifi and bluetooth problem

[Harshwardhan83]

after expiring my warranty wifi not working then hp support say buy pack hp smart friend so i was buy 3 months pack then formate my laptop then still not solve my problem. 

[A_Gayathri]

Hi @Harshwardhan83,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're facing a persistent issue with WiFi and Bluetooth on your HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV), even after formatting the laptop and contacting HP Support. Let’s go through a few troubleshooting steps to try and resolve the issue:

Please try the following Troubleshoots steps. 

• Power drain  Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2 

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Restart Your Laptop and Router: Sometimes, a simple restart can resolve temporary network glitches. Try restarting both your laptop and your router to see if it helps stabilize the connection.

• Update WiFi Drivers: Uninstall drivers on Device Manager

Open device manage to Uninstall network drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the network and (one by one )device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Please check and update Windows and HP support assistance drivers 

 

Step 1: Verify if WiFi and Bluetooth Drivers are Installed

• Press Windows + X and select Device Manager.
• Expand Network adapters and check if your WiFi adapter (e.g., Intel, Realtek) is listed.
• Similarly, expand Bluetooth and check if your Bluetooth adapter is listed.

If the adapters are not listed, it could be a driver issue.

Step 2: Reinstall WiFi and Bluetooth Drivers

Download and Install Drivers:  Software and Drivers for HP Laptop 15s-fq5002nv (6U9L5EA)

• Go to the HP Support website and enter your laptop’s model number (HP 15-d5000) to find drivers.
• Download the latest WiFi and Bluetooth drivers.
• Install these drivers, reboot the laptop, and check if the problem is resolved.

Update via Windows Update:

• Go to Settings > Windows Update and check for updates. Windows may detect and automatically install any missing or outdated drivers.

Step 3: Check WiFi and Bluetooth Settings in BIOS

• Restart your laptop and press F10 repeatedly to enter BIOS settings.
• Navigate to Advanced > Built-in Device Options and ensure that both WiFi and Bluetooth are enabled.
• Save changes and exit BIOS.

Step 4: Network Reset

• Open Settings > Network & Internet > Status.
• Scroll down and click Network Reset.
• This will remove and reinstall all your network adapters. Restart your laptop after this process.
  
  Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

Select Search on the taskbar, and type the command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.

At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and select Enter.

Type netsh int ip reset and select Enter.

Type ipconfig /release and select Enter.

Type ipconfig /renew and select Enter.

Type ipconfig /flushdns and select Enter.
 

Step 5: Perform a Clean Boot

• A clean boot can help determine if any third-party software or services are causing the issue.

1. Press Windows + R, type msconfig, and hit Enter.
2. Under the Services tab, check Hide all Microsoft services and then click Disable all.
3. Go to the Startup tab, and click Open Task Manager. Disable all startup items.
4. Restart your laptop.

If WiFi and Bluetooth work in a clean boot environment, a third-party program may be causing the issue.
 

Refer to this document: How to Troubleshoot Wireless Network Connection Problems in Windows 11 | HP Support

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.