wifi but no connection

[Rossco78]

Updated my laptop and now the wifi will connect abd shows speed but doesn't work. O have been through all trouble shooting. Any ideas?

[Kuroi_Kenshi]

Hi @Rossco78,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Rossco78]

Hi, it's an HP Laptop,15s-eq2001ne

[Kuroi_Kenshi]

Hi @Rossco78,

Thank you for the response.

Try these steps:

Update Network Drivers:

• Ensure that your network drivers are up to date. You can do this through the HP Support Assistant or manually.
• Open HP Support Assistant from the Start menu or taskbar.
• Go to "My devices" and select your laptop.
• Under "Updates," check for and install any available updates.
• Open Device Manager (search in the Start menu).
• Expand the "Network adapters" section.
• Right-click on your WiFi adapter and select "Update driver."
• Choose to search automatically for updated driver software.

Run Windows Update:

• Ensure that your Windows operating system is up to date as this can often resolve network issues.
• Go to Settings > Update & Security > Windows Update and click on "Check for updates."

Network Troubleshooter:

• Run the built-in network troubleshooter.
• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and select "Internet Connections."
• Follow the on-screen instructions to diagnose and fix any potential issues.

Reset Network Settings:

• Sometimes resetting your network settings can help resolve connection issues.
• Go to Settings > Network & Internet > Status.
• Scroll down and select "Network reset." This will remove and reinstall all your network adapters and set other networking components back to their original settings.

Check WiFi Settings:

• Ensure that you are connected to the correct WiFi network and that you have entered the correct password.
• Forget and reconnect to the WiFi network.
  • Go to Settings > Network & Internet > WiFi.
  • Click on "Manage known networks," select your network, and click on "Forget."
  • Reconnect by selecting the network from the list of available networks and entering the password.

I hope this helps.

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Best regards,