• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Updated my laptop and now the wifi will connect abd shows speed but doesn't work. O have been through all trouble shooting. Any ideas?

3 REPLIES 3
HP Recommended

Hi @Rossco78,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

Hi, it's an HP Laptop,15s-eq2001ne

 

HP Recommended

Hi @Rossco78,

 

Thank you for the response.

 

Try these steps:

Update Network Drivers:

  • Ensure that your network drivers are up to date. You can do this through the HP Support Assistant or manually.
  • Open HP Support Assistant from the Start menu or taskbar.
  • Go to "My devices" and select your laptop.
  • Under "Updates," check for and install any available updates.
  • Open Device Manager (search in the Start menu).
  • Expand the "Network adapters" section.
  • Right-click on your WiFi adapter and select "Update driver."
  • Choose to search automatically for updated driver software.

Run Windows Update:

  • Ensure that your Windows operating system is up to date as this can often resolve network issues.
  • Go to Settings > Update & Security > Windows Update and click on "Check for updates."

Network Troubleshooter:

  • Run the built-in network troubleshooter.
  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and select "Internet Connections."
  • Follow the on-screen instructions to diagnose and fix any potential issues.

Reset Network Settings:

  • Sometimes resetting your network settings can help resolve connection issues.
  • Go to Settings > Network & Internet > Status.
  • Scroll down and select "Network reset." This will remove and reinstall all your network adapters and set other networking components back to their original settings.

Check WiFi Settings:

  • Ensure that you are connected to the correct WiFi network and that you have entered the correct password.
  • Forget and reconnect to the WiFi network.
    • Go to Settings > Network & Internet > WiFi.
    • Click on "Manage known networks," select your network, and click on "Forget."
    • Reconnect by selecting the network from the list of available networks and entering the password.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.