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- HP Community
- Notebooks
- Notebook Wireless and Networking
- wifi connected but say no internet secured

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07-21-2016 11:49 AM
07-23-2016 10:31 AM
Hi @jitendra1995,
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the wireless connection. I will be glad to help you.
The following pages are helpful when troubleshooting wireless connectivity issues.
Troubleshooting wireless network and Internet (Windows 10)
Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right-click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.
Forget a Network (Windows 10)
Forget Wireless Network Profiles in Windows 10
Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.
It may also help to reset the Winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.
Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.
Test an ethernet connection:
Self-explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.
Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
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Thanks.
I work on behalf of HP
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04-08-2017 04:11 PM
I was having the same issue on a relatively new HP Envy Laptop using windows 10 with onboard Intel AC 3160 wifi adapter. i updated drivers to the latest as of March 30 2017, from Intel, from HP, tried refreshing all network settings, rolling back drivers, tried everything!!
The solution for me was realizing I had a SMALL (8 port) smart switch on the network, which was sitting on the 192.168.0.1 router address. I went through 4 new and expensive routers to figure out the issues of ongoing spotty slow connection, full loss of connectivity, dns resolution host error, until I was able to reconfig the hub (which a lot of people may have if they have internet IP surveillance security cameras that require POE - power over ethernet).
Please check the rest of your network for various devices that may want to be in charge of the network. No one from linksys, Asus, or Netgear could shine a light on this TP link branded 8 port switch that should have given the router some type of logged error.