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01-08-2023 01:27 PM
Hi There - after a frustration 2 days with HP online support I'm going rephrase my previous question this and see if I can get some help.
I have 2 new 15s-fq2000 laptops. WIFI performance (bandwidth) drops from >30Mbps+ to <1Mbps when I close the lid and, I think, after the laptop sleeps. Both laptops seem to behave in the same manner. If I disconnect / reconnect WIFI performance is restored sometimes, but often I have to reboot. I have tried everything I can, drivers are up-to-date, win11 is up-to-date, I have made no hardware or firmware changes.
HP support told me to reset the bios (no improvement) and to run additional troubleshoots (no errors). They're only suggestion now is to restore both PCs back to the earliest restore point (effectively a factory reset). I'll then have to reload all software and do all the updates again.
IS this a feature? Is it a generic fault? Has it been introduced by a windows update?
If this was my first HP laptop (I've had many), I'd not be recommending them!
01-08-2023 01:35 PM
Antennas are around the frame of its screen. Did you know any antenna (even for a TV) need to rise high to be able to get stronger signals ?
Hope that makes sense.
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01-08-2023 03:32 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Network adapters>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
01-09-2023 02:34 AM
Thanks for the swift reply- I've included screenshots.
Please note all the drivers are up to date. Other people have asked questions about this phenomenon and there seems to be no reply other than to change power management settings on the network adapter. There are not power management settings.
Another suggestion is that it's due to the angle of the screen, but closing the lid with the laptop vertical doesn't improve the situation.
My conclusion is that the aerial is powered by the screen and closing the screen switches off the screen and therefore the aerial. Changing the "close lid" setting to "do nothing" also has no effect.
Currently working on rebuilding my work space so I can have the laptop open all the time.
01-09-2023 10:49 AM - edited 01-09-2023 10:49 AM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update (Intel Processors)
|F.26 Rev.A||22.1 MB||Nov 8, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Realtek RTL8xxx Wireless LAN Drivers
Sep 15, 2022
(6) Restart Windows
(7) Test your notebook wireless connection
(8) Please report back
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