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‎12-19-2023 10:58 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 (4U9E8AV)
Operating System: Microsoft Windows 11

The WiFi network adapter has disappeared.  It is not listed in Device Manager.  The device is MediaTek 7921, which also includes Bluetooth.  BT has also disappeared.

 

Category:
2 REPLIES 2

‎12-19-2023 01:21 PM

HP Recommended

@rfinger610 

 

Please download and install drivers on the following link

 

            https://support.hp.com/us-en/drivers/hp-pavilion-laptop-pc-15-eg2000/model/2101006351

 

Just select Windows 11, that will do.

 

Regards.

BH
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‎12-20-2023 07:20 AM

HP Recommended

The solution in this case was to update the BIOS.  Upon completion, WiFi and Bluetooth were again active , though keycodes and BT pairing had to be re-established.

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