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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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06-15-2025 03:45 PM
@agaura3, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Check Basic Wi-Fi Settings
Is Wi-Fi turned on?
Check Airplane Mode
Press Windows + A → Make sure Airplane Mode is off.
Restart Network Components
Power cycle the router/modem (turn off for 30 seconds, then back on).
Restart your laptop.
Run Windows Troubleshooter
Press Windows + I → Go to Update & Security → Troubleshoot.
Select Internet Connections → Run the troubleshooter.
Reset Network Settings
Go to Settings > Network & Internet > Status.
Click Network reset (bottom of the page).
Your laptop will restart.
You’ll need to reconnect to Wi-Fi and re-enter the password.
Update/Reinstall Wi-Fi Drivers
Press Windows + X → Select Device Manager.
Expand Network adapters.
Right-click on your Wi-Fi adapter (e.g., Realtek, Intel, etc.).
Select Update driver → Choose Search automatically.
If no update works:
Right-click → Uninstall device.
Reboot your PC — Windows should reinstall the driver automatically.
Optional: Visit the HP Drivers Website and enter your model (15-dk2xxx) to manually download the latest Wi-Fi/LAN drivers.
Run a Command Line Reset
Open Command Prompt as Administrator and run these commands one at a time:
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
Then restart your PC.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee