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‎11-11-2019 11:01 AM

HP Recommended
Product: 5CD81317TK
Operating System: Microsoft Windows 10 (64-bit)

when I play games the wifi stopes working but its still connected and I have to wait for 5 seconds then the wifi starts working again. this happens when I am playing a game

2 REPLIES 2

‎11-11-2019 11:07 AM

HP Recommended

Hi:

 

What model wifi adapter does your notebook have?

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

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‎11-11-2019 11:47 AM - edited ‎11-11-2019 11:49 AM

HP Recommended

could be your router.  have you tried using a friends wireless and see if the same thing happens. how far away are you from your wireless router? for a test disconnect from your wireless , make sure you stay disconnected and connect to your wireless router with a cat5 cable and play the same game see if you get disconnected. also what OS do you have and model notebook.

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