wifi keeps disconnecting briefly (get err_network_change message) or completely

[iwan1985]

Ever since purchasing, I've had a range of wifi issues.

Sometimes it completely disconnects from the wifi network, and even though it can still see the network it will not connnect to it. The only solution is to run the network troubleshooter or reboot the laptop.

A more common error is also that it briefly disconnects while browsing. When this happens, a "err_network_changed" message appear on the browser screen. This is very annoying when you are in the middle of shopping etc. With this error the connection returns after a few seconds and the page reloads.

I've seen examples of this by other owners of this laptop through a google search, but can't see any actual fix.

The problem is not my internet/router - several other devices (phones, laptops, tablets, smart TVs etc) connect without ever having any of these problems.

[Nal_NR]

Hi @iwan1985,

Welcome to the HP Support Community. 

I'd like to help!

Check the wireless signal

Check the wireless button or key to confirm the wireless signal is on.

Locate the wireless key or button. This could be an image of an airplane or a wireless signal .

Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.

If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.

If the wireless signal turns on: Connect to the internet again.

If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.

Update hardware drivers

Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.

In Windows, search for and open Device Manager.

In the list of devices, select Mice and other pointing devices.

Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.

Restart the computer to complete installation of the updates.

Use wireless troubleshooting tools

Use automatic tools to test and fix a variety of wireless conditions. If one tool does not resolve the issue, use another one.

Run HPSA network diagnostics

Use Network Check in HP Support Assistant to perform network diagnostics for your computer.

In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

Select your computer, and then select HP Network Check under Troubleshooting and Fixes.

If a window displays prompting you for an administrator password or confirmation, type the requested credentials.

Click Next, and then wait for the tool to complete.

If the diagnostic test finds one or more issues, continue with these steps.

Under Possible Root Causes, click the listed possible cause, select a recommended action, and then follow the instructions.

After completing the recommended actions, click Re-check.

Repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have been completed.

Click here for further assistance. 

Update BIOS and network driver. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[iwan1985]

Please see my comments below in red against the suggestions provided - the issue is still unresolved. It doesn't just happen on my home wifi network - it occurs on any network e.g public or hotel WIFI etc.

Check the wireless signal The signal is fine

Check the wireless button or key to confirm the wireless signal is on. It is on

Locate the wireless key or button. This could be an image of an airplane 

 or a wireless signal 

.

Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.

If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.

If the wireless signal turns on: Connect to the internet again.

If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again. This is not the issue - wireless signal is fine

Update hardware drivers Hardware drivers are all up to date  - no further updates available

Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.

In Windows, search for and open Device Manager.

In the list of devices, select Mice and other pointing devices.

Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.

Restart the computer to complete installation of the updates.

Use wireless troubleshooting tools This can fix the immediate issue, but does not permanently resolve the root cause as it frequently reoccurs.

Use automatic tools to test and fix a variety of wireless conditions. If one tool does not resolve the issue, use another one.

Run HPSA network diagnostics

Use Network Check in HP Support Assistant to perform network diagnostics for your computer. I have done this and no issues were identified

In Windows, search for and open HP Support Assistant, or click the app icon 

 in the taskbar.

If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

Select your computer, and then select HP Network Check under Troubleshooting and Fixes.

If a window displays prompting you for an administrator password or confirmation, type the requested credentials.

Click Next, and then wait for the tool to complete.

If the diagnostic test finds one or more issues, continue with these steps. Done- no issues identified or fixed

Under Possible Root Causes, click the listed possible cause, select a recommended action, and then follow the instructions.

After completing the recommended actions, click Re-check.

Repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have been completed.

Click here for further assistance. 

Update BIOS and network driver. Click here All relvant drivers are up to date.