wifi not showing, tried running cmd ping to check if hardware is fine it shows ping

[MonkeyPc]

theres no wifi showing in my laptop, i tried to run the cmd ping test to check if its a hardware issue but it showed ping fine but when i try to reinstall drivers and do everything it still doesnt fix it even the hp support assisant cant detect the wifi issue but it has ethernet it connects to the internet if i use a wire but i need wireless internet not direct

[Garp_senchau]

@MonkeyPc, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Device Manager

Press Win + X > select Device Manager.

Expand Network Adapters.

Look for something like Intel Wireless-AC, Realtek, MediaTek, or Wi-Fi.

If you see a Wi-Fi adapter:

Right-click > choose Enable (if it’s disabled).

If already enabled, try uninstalling the device and then Scan for hardware changes.

Check BIOS Settings

Sometimes the Wi-Fi module can be disabled at the BIOS level.

Restart the laptop and press Esc or F10 (usually during boot) to enter BIOS.

Look for settings under Advanced > Built-in Device Options or System Configuration.

Ensure Wireless LAN is enabled.

HP Hardware Diagnostics (UEFI)

Run the built-in hardware check to confirm if your Wi-Fi card is faulty:

Shut down the laptop.

Power it on and immediately press Esc, then F2 to enter HP Diagnostics.

Go to Component Tests > Network > Wireless Module Test.

Run the test and check for failure.

Check Windows Network Settings

Press Win + I > go to Network & Internet > Status.

Click Change adapter options.

Is the Wi-Fi adapter listed? If not, Windows isn’t detecting the hardware.

Update Chipset & BIOS from HP

Visit HP Spectre x360 14 inch 2-in-1 Laptop PC 14-eu0000 (7K634AV) Software and Driver Downloads | HP® Sup....

Download and install:

Latest BIOS

Intel Chipset Driver

Wi-Fi driver

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,