wifi signal very weak

[zaidinhio]

laptop own wifi signal became suddenly weak, I have to keep it with 50 cm from router to get signal..

When I use external usb wifi adaptor, no problem..

I updated Driver , Bios, rebooted router, every thing , still same issue.

warrenty onlt expired last year.

[Gaya1239]

Hi @zaidinhio ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you've already updated the Wi-Fi drivers, BIOS, and rebooted the router without improvement, there are a few additional steps you can take to troubleshoot and potentially resolve the weak Wi-Fi signal issue on your HP laptop running Windows 11:

Check Wi-Fi Signal Strength:

• On Windows 11, you can check the Wi-Fi signal strength by clicking on the Wi-Fi icon in the taskbar.
• Ensure that the signal strength is low even when you are close to the router. This can help confirm that the issue is with the laptop and not just a weak overall signal.

Network Troubleshooter:

• Run the built-in Windows Network Troubleshooter to automatically detect and fix any network-related issues.
• To do this, right-click on the network icon in the taskbar, select "Troubleshoot problems," and follow the on-screen instructions.

Power Management Settings:

• Check the power management settings for your Wi-Fi adapter. Sometimes, power-saving features can affect the performance of the Wi-Fi card.
• Go to Device Manager, find your Wi-Fi adapter, right-click, and go to Properties. In the Power Management tab, uncheck the option that allows the computer to turn off the device to save power.

Reset TCP/IP Stack:

• Open Command Prompt with administrator privileges and type the following commands one by one: netsh winsock reset
  netsh int ip reset
  ipconfig /release
  ipconfig /renew
   

Disable/Re-enable Wi-Fi Adapter:

• In Device Manager, disable and then re-enable your Wi-Fi adapter. Sometimes, this simple action can refresh the connection.

Check for Interference:

• Ensure there are no other electronic devices or sources of interference close to your laptop or the router that could affect the Wi-Fi signal.

Factory Reset Router:

• Consider performing a factory reset on your router to ensure it's not a router-related issue. Keep in mind that this will reset all settings, so you may need to reconfigure your network.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[zaidinhio]

Hello#

I strongly suspect the antenna wire ( connecting to wifi network card  became loose..This is a manufacturing hardware issue, and HP should take responsibility to fix it.

[Gaya1239]

@zaidinhio ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!