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‎05-16-2020 08:16 PM

HP Recommended
Product: hp notebook, laptop-2t6hic0a
Operating System: Microsoft Windows 10 (64-bit)

I've done a self hp diagnostics. it shows :

wired ping test ----Realtek  PEIe FE famity controller ----- failed.

so I can't via cable connection to get to internet.

pls help. thanks.

2 REPLIES 2

‎05-16-2020 09:33 PM

HP Recommended

@7102 

 

Did you upgrade/downgrade your machine ? What is it ? laptop-2t6hic0a is an invalid model/product. Please use the following way to find out model/product of your machine


      https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎05-17-2020 04:32 PM

HP Recommended

Dear Mr. Banhien,

thanks for you trying to help.

 

i never upgrade/downgrade my machine, since I bought it on1/13/2017.

model :  15-ba053nr or 16-ba053nr.

other tests show :

wired  LAN1--- not connected.

ethernet cable unplugged( actually both ends of the cable plugged well , the cable is brand new and tested.) 

modem BGW210 new too.  now I can only via wi-fi to internet.

best regards.

respectfully,

7102

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