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wired ping test failed

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hp notebook, laptop-2t6hic0a
Microsoft Windows 10 (64-bit)

I've done a self hp diagnostics. it shows :

wired ping test ----Realtek  PEIe FE famity controller ----- failed.

so I can't via cable connection to get to internet.

pls help. thanks.

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Did you upgrade/downgrade your machine ? What is it ? laptop-2t6hic0a is an invalid model/product. Please use the following way to find out model/product of your machine

Please do NOT post its Serial number (s/n).


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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Dear Mr. Banhien,

thanks for you trying to help.


i never upgrade/downgrade my machine, since I bought it on1/13/2017.

model :  15-ba053nr or 16-ba053nr.

other tests show :

wired  LAN1--- not connected.

ethernet cable unplugged( actually both ends of the cable plugged well , the cable is brand new and tested.) 

modem BGW210 new too.  now I can only via wi-fi to internet.

best regards.



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