wireless Capability not turning on

[jack19951]

At first I had to troubleshoot to turn on my wireless capability every time my laptop would sleep or I would shut it down, but now when I troubleshoot the issue, it comes up as "detected", but "Not Fixed". I can't turn it on manually either, even though the light is lit up, my laptop insists that my wireless capability is turned off, but it can't turn it back on anymore. Please help!

[Raj_05]

Hi @jack19951,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a persistent issue where your laptop's wireless capability won't turn on, even though it's detected. Here are a few steps you can try to resolve this.

Check Physical Wireless Switch: Some HP laptops have a physical switch or function key (like F12) to toggle wireless capability. Make sure it's switched on.

Update Wireless Drivers:

• Go to Device Manager (right-click Start button and select Device Manager).
• Expand Network adapters and find your wireless adapter.
• Right-click on it and choose Update driver.
• Select Search automatically for updated driver software and follow the prompts.

Restart Wireless Adapter:

• In Device Manager, right-click your wireless adapter and select Disable device.
• Wait a few seconds, then right-click it again and select Enable device.

Check Network Settings:

• Go to Settings > Network & Internet > Status.
• Click Network troubleshooter and follow the instructions to diagnose and fix issues.

Run the Network Reset:

• Go to Settings > Network & Internet > Status.
• Scroll down and click Network reset.
• Click Reset now and restart your laptop. This will reinstall network adapters and set settings back to default.

Check Power Settings:

• Go to Device Manager, right-click your wireless adapter, and choose Properties.
• Go to the Power Management tab and make sure Allow the computer to turn off this device to save power is unchecked.

BIOS Settings:

• Restart your laptop and enter BIOS/UEFI settings (usually by pressing Esc, F2, F10, or Del during startup).
• Look for settings related to wireless or network adapters and ensure they are enabled.

System File Checker:

• Open Command Prompt as an administrator (search for "cmd", right-click, and choose Run as administrator).
• Type sfc /scannow and press Enter. This will scan and attempt to repair corrupted system files.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support