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HP Recommended
HP Pavilion g4-2191se Notebook
Microsoft Windows 10 (64-bit)

first the wireless adapter was getting very hot , them start to show ( no available network ) however my mobile phone is connected, now i uninstalled the adapter i tried to reinstall it again put unfortunately it doesn't installed again i think that the wireless adapted is not corrupted ? :smileysad:,  if yes  please  advise how can i replace it .

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @ayman_adly89,

 

Thanks for the post. 

 

I see you are facing an issue with the wireless adapter on your computer. Kudos to you for reinstalling the driver and trying to troubleshoot the issue on your own. I will be glad to help. 

Have you made any other changes on the computer before this issue started?

 

Recommend you to uninstall the driver again from device manager and install the driver from this link.

If the wireless adapter is not listed, recommend you to re-seat the wireless adapter. Refer to page number 41-42 in the service manual of the computer.

If the wireless adapter is listed and still not responding, make sure the adapter is enabled in device manager.

Also, refer to this link for other troubleshooting steps.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Chimney_83
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @ayman_adly89,

 

Thanks for the post. 

 

I see you are facing an issue with the wireless adapter on your computer. Kudos to you for reinstalling the driver and trying to troubleshoot the issue on your own. I will be glad to help. 

Have you made any other changes on the computer before this issue started?

 

Recommend you to uninstall the driver again from device manager and install the driver from this link.

If the wireless adapter is not listed, recommend you to re-seat the wireless adapter. Refer to page number 41-42 in the service manual of the computer.

If the wireless adapter is listed and still not responding, make sure the adapter is enabled in device manager.

Also, refer to this link for other troubleshooting steps.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Chimney_83
I am an HP Employee

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