wireless adapter driver error code(45)

[sparha]

Hello,

I have wireless network connection issue with my laptop hp 15-r008TX with wireless adapter Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter. While working on laptop suddenly wirelss stops working and in device manager I am able to see wirelss network driver in hidden option where I see :

"Currently, this hardware device is not connected to the computer. (Code 45)"

When I restart my laptop i find this issue is no more existing and wireless works fine. Please help, I am facing this issue everday. 

[Rainbow23]

Hi @sparha,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP 15-r008tx Notebook PC wherein the wireless connection drops intermittently.

This issue could occur if the network drivers are not updated.

Let's go through a few steps that may help to fix this issue.

And here are a few steps listed below:

1. Click Start, and enter Device Manager into the Search field. Click Device Manager.

2. Double-click the Network adapters category.

3. Right-click the name of the Network Adapter and select Uninstall.

4. On the "Confirm Device Uninstall" window, click OK.

5. When the network adapter software has been uninstalled, restart the computer. The computer will reinstall the device driver software.

6. After the computer restarts and completes the installation of the device driver software, try connecting to the Internet.

If the issue persists, 

1) Click on Start Menu > Control Panel > Administrative Tools for the Classic View (long list of items) or Start Menu > Control Panel > Performance and Maintenace > Administrative Tools for Category View (colorful, big icons).
2) Double-click on Services.
3) In this window, click the Name column header (where it says “Name”) to sort by the service name.
4) Scroll down to find WLAN AutoConfig service. Stop the service first. Then restart it and make sure that it runs automatically.
5) Make sure that dependency services are also stopped and restarted.

Let me know how this works.
 

You have a good day ahead.

[sparha]

Thanku for the reply


I tried both the things but nothing worked. Please help. Shall I reset my laptop ?

[sparha]

I have also reset my laptop but still the same problem is there . Is this a hardware failure ?

[A4Apollo]

Hi @sparha, I am the Mr.Robot. It looks like you were interacting with @Rainbow23, but he is out of the office today, so I'll take over from here.

It's great to hear from you again. I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Try the steps recommended below.

Manually change network settings

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

If the issue still persists try uninstalling the wireless drivers from device manager and install the latest drivers using HP support assistant.

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

Refer this article to know more information about using HP support assistant.

Let me know if this works! 

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[sparha]

Nothing has changed. I have uninstalled driver and installed new one but then also nothing is changing. I have observed that during boot black screen appears and it hangs sometime. But when i again restart the laptop wifi connection comes back. What is the issue ? If it is software issue then after resetting laptop this problem should have gone. Kindly please reply

[Rainbow23]

Hi @sparha,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This could be a hardware issue with the unit.

Hence, please contact HP phone support from this link: http://hp.com/contacthp
You may select the country and type the product# of the computer and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.

[AlumSage]

I have had the same problem.  It starts out sporadically over the last year and started increasing incrementally to approx weekly.  I have tried all the suggested steps to correct the problem and it has gotten worse with the first few suggested steps it went to daily.  By the time I completed all the steps it happens every time my computer even sleeps.  This could be unrelated to my attempts to fix and just the continuation of the problem getting incrementally worse.

After scouring the internet for solutions, it seems a problem everyone with this specific laptop has been having.  I think this is a hardware issue.  If there is hardware available that will fix this please let me know.