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‎09-25-2022 12:46 AM

HP Recommended
Product: HP 14 inch Laptop PC 14-f1000 (2L1B0AV)
Operating System: Microsoft Windows 11

Hi my laptop doesn't recognize my Toshiba google tv for wireless display. please guide how to detect the same

Category:
8 REPLIES 8

‎09-25-2022 04:05 AM

HP Recommended

Hello @guts3 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎09-25-2022 07:31 AM

HP Recommended
OS Name Microsoft Windows 11 Home Single Language

Version 10.0.22621 Build 22621

System Model HP Laptop 14s-fq1xxx

System SKU 50M60PA#ACJ

Processor AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date AMI F.20, 14-03-2022

 

guts3_0-1664112649735.png

 

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‎09-25-2022 07:48 AM

HP Recommended

OS Name Microsoft Windows 11 Home Single Language

Version 10.0.22621 Build 22621

System Model HP Laptop 14s-fq1xxx

System SKU 50M60PA#ACJ

Processor AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date AMI F.20, 14-03-2022

 

guts3_0-1664113693983.png

 

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‎09-27-2022 01:16 AM

HP Recommended

Hello can someone reply on this ?

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‎09-27-2022 04:02 AM

HP Recommended

Hello @guts3 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A12.3 MBJul 25, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.207 Rev.S

 

 

Download

Wireless Display Feature on Demand Correction

1.00 Rev.A0.4 MBMar 11, 2022Download

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

Was this reply helpful? Yes No

‎09-27-2022 06:43 AM

HP Recommended

hi,

 

BIOS Version/Date AMI F.25, 05-07-2022

 

i have tried below steps but still it is unable to detect my TV

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‎09-27-2022 06:55 AM

HP Recommended

Hello @guts3 

 

Follow User Guide

Page 22 Chapter 4 Enjoying entertainment features

 

ub6424_0-1664283316366.png

 

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‎10-05-2022 11:28 AM

HP Recommended

Hello @guts3 

 

Try the latest driver !

 

(1) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

 

 

Download

 

(2) Reboot Windows

(3) Test your notebook

(4) Please report your results

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