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HP Recommended

the bluetooth is enabled at the bios but it doesnt show in devise manager how i can fix this? maybe there i a driver or something to be able to fix it? and also thnx for helping with my proble i appreciate it

HP Recommended

You're very welcome.

 

I think the bluetooth radio on the Ralink wireless card is dead.

 

The wireless assistant should have turned it on with the Ralink Motorola bluetooth driver installed.

 

Then BIOS shows it present and enabled.

 

The only possibility could be that the BT radio is dead.

HP Recommended

and there i a way on how to enable it?maybe i must fix something or to download something?

HP Recommended

I just looked at the service manual, and it seems that your notebook may have a separate HP bluetooth module.

 

See if this driver works...

 

This package contains the software required to support the HP Integrated Module with Bluetooth Wireless Technology in supported notebook models running a supported operating system. The HP Integrated Module with Bluetooth Wireless Technology provides wireless connectivity to other devices from the integrated module of the supported notebooks. It also provides additional Bluetooth Profiles.

 

http://ftp.hp.com/pub/softpaq/sp47001-47500/sp47022.exe

 

HP Recommended

i try to install it but this message popup (sry for bad quality)i dont knwo if you can see it but it says please turn on or plug in your bluetooth device in order to continue installationDwm 2017-05-25 08-16-05-21.jpg

HP Recommended

I guess that your model doesn't have the separate HP bluetooth module then.

 

It must have the bluetooth on the ralink wireless card.

 

In any event, there is no bluetooth hardware in your notebook anymore.  It's dead.

HP Recommended

if i will format all the disc and install windows 7 the drivers will return and if is this working is there  a way to fix it without format?

HP Recommended

No.

HP Recommended

and then what should i do?1 year a go my pc was having a problem and my windows was broken and it was not opening then i made a format and i installed windows 7 ultimate and the wifi driver worked but it was not working so good sometimes it was laging and i deleted the adapter by accident from network pannel then it was the only time that i saw my wifi for last time i spend 1 year to find a solution and now i come to the answer that is dead if its dead maybe is there a program that can reboot the wirelles card?

HP Recommended

You will have to replace the wireless card if the BT radio on the card has died.

 

I have provided all of the help I can under the circumstances.

 

I am not a PC repair tech by trade or training.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.