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HP Recommended
HP LaserJet Pro P1102w Printer

AI sends me in circles, can not download software or drivveers freom website, results will not be different if u do not change what u do

 

1 REPLY 1
HP Recommended

Hi @shorty8084,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing difficulties with your HP LaserJet Pro P1102w Printer. It seems like you're unable to access the HP website to download software or drivers. Here are some steps you can take to troubleshoot this issue.

 

  • Check your Internet Connection: Ensure that your computer or device is connected to the internet. If you're having trouble accessing websites, it might be an issue with your internet connection.
  • Try Different Browsers: If you're using a web browser to access the HP website, try using a different browser. Sometimes, browser-related issues can prevent access to certain websites.
  • Clear Browser Cache: Clear your browser's cache and cookies to ensure there are no cached data causing problems. This varies depending on the browser you are using.
  • Disable Firewall or Antivirus: Sometimes, firewall or antivirus software can block access to specific websites. Temporarily disable them to see if this resolves the issue.
  • Use Another Device: Try accessing the HP website from another device (e.g., smartphone, tablet, or another computer) to see if the problem persists. This will help determine if the issue is specific to one device.
  • Check HP's Status: Sometimes, the HP website may experience downtime or issues on their end. You can check the HP Support Twitter account or other online sources to see if they have reported any service disruptions.
  • Access Software and Drivers Directly: You can often access software and drivers directly from the HP website using this URL format: https://support.hp.com/us-en/drivers/[your-printer-model]. Replace [your-printer-model] with "HP LaserJet Pro P1102w." This might allow you to navigate directly to your printer's support page.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.