12C HID device code 10

TimLaw · ‎04-16-2016

Touchscreen has not been working for a good while, 12C HID device code 10 appears, cannot find solution to solve this problem. At times touchscreen works, but when shut down and restarts, no longer in use, can you help, please.

Mrstenter · ‎04-18-2016

Hi @TimLaw,

Thank you for visiting the HP Forums.

I see from your posts that you are having an issue with your HP Steam x360 Notebook and the Touchscreen giving an error HID device code 10 appearing. You could try this fix from Microsoft. It has worked for others.

If that does not help try restoring the BIOS to factory settings. F10 at starting of the Notebook.

Let me know how this goes.

To express appreciation for my post please click the Thumbs up icon. If my post resolves the issue you are experiencing, please click Accept as Solution to help others find what worked for you!

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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TimLaw · ‎04-26-2016

Started working again, but when shutdown and restart, problem re-occured and now won't resolve.

Mrstenter · ‎04-27-2016

Hey TimLaw,

Please call us http://ow.ly/Xa6p5 They will be happy to assist you immediately.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:

I work on behalf of HP

fionadt · ‎01-07-2017

this migh work go to device manager and look for 12c hid device therer are two double click and click on properties ther shoudl be a power mangement tab click on that and take the tick out of allow the computer to trun off this device to save power clikc ok. Do the same for the other 12C hid device. did this at 3 pm this afternoon it now half past tena t ight and i don't seem to be having problems its rebooted and the touch screen works.