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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
marilyn56
Level 1
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Message 1 of 23
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A red light sometimes appears on the touch pad and freezes the mouse. I have unlocked it but don't

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A red light sometimes appears on the touch pad and freezes the mouse.   Although I have unlocked it, I don't know what I pressed.   Can anyone help?   Thanks

22 REPLIES 22
DavidPK
Level 18
49,520 9,496 9,902 17,223
Message 2 of 23
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Hi,

 

Some touchpads have a 'double tap' toggle that will turn them on or off.  Try the following to see if this applies to you.

 

Double tap the top left corner of the touchpad - if this illuminates the red light on the touchpad all you have to do to turn it on is to double tap this area again.

 

Regards,

 

DP-K

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marilyn56
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Message 3 of 23
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Not the case here - it's a mystery, but many thanks anyway

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DavidPK
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Message 4 of 23
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Hi,

 

Can you post back with the following.

 

1.  The full Model No. or Part No. of your notebook

 

2.  The touchpad manufacturer ( ie Alps, Synaptics ).

 

3.  The operating system you are using.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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marilyn56
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Level 1
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Message 5 of 23
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You are very kind.   I hope that this is what you want - I know nothing about computers.

 

1.    584037-001

2.    Compaq (i think).   It is incorporated on the keyboard

3.    Windows 7.

 

Since we last spoke, I could hear sound, but the whole screen was blank.   Don't know how I got out of it!

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DavidPK
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Message 6 of 23
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Hi,

 

The Model No. and Part No. are located on your Service Tag on the underside of your notebook - these are shown as 1 and 2 on the example in the following link.

 

http://support.hp.com/us-en/document/c00033108

 

Can you post back with these details.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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marilyn56
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This is small and very difficult to read.   I think the number is X1696072.   If this isn't right, thanks anyway.   I'll get on to technical support on Tuesday.   I'm obviously pressing a really simple thing.   Thanks anyway

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DavidPK
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Message 8 of 23
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Hi,

 

I know what you mean, it's not the easiest thing to read - do you have HP Support Assistant installed on your notebook?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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marilyn56
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Yes thanks.   Not a major problem now.   I'll wait till after Monday's baank holiday.

 

Thanks

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DavidPK
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Ok, If it's any help, HP Support Assistant should show your Product Number - see Here.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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