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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 10:52 AM

HP Recommended

Hi! @Gstar1, Welcome to HP forums.

 

I understand that you are getting unknown device after upgrading your laptop with SSD.

 

Don't worry I'd like to help.

 

Did you check for compatibility before replacing the hard drive on your PC?

 

It looks like one of the memory is defective or the memory slot is not working.
 
Try running a memory diagnostics on your PC and let me know the results.

 

Refer this article to know how to use HP support assistant.

 

Also, please update the HP 3D DriveGuard driver and check if it helps.

 

Link to update the driver.

 

 

 

Let me know how it goes!

Have a great day ahead! 🙂

 

 

A4Apollo
I am an HP Employee

‎05-03-2017 06:34 PM

HP Recommended

The solution was correct for the unknown device ACPI\HPQ0004\3&11583659&0.

 

Thank you,

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