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‎05-23-2017 12:36 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I received this message this morning when I turned the computer on:

 

The code execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem.

 

The problem is I don't know which program to reinstall. Windows made an update last night but I really don't want to reinstall Windows.

1 REPLY 1

‎05-23-2017 12:39 PM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

Regards,

 

DP-K

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Windows Insider MVP

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