Access denied message after factory reset.

[Shelby1888]

After resetting my notebook back to factory settings i have am opening screen with 2 options. 1: administrator which says access denied 2: other user with username and password which it doesnt recognise what i normally use to sign in. Does anyone know how to get by this part? Otherwose its of no use to me whatsoever.

Thanks

[A4Apollo]

Hey there! Shelby1888, Thanks for stopping by HP forums!

I understand you are getting access denied message after factory reset on your PC.

Don't worry I'd like to help you out.

How did you perform a factory reset on your PC?

Try performing a BIOS default on your PC and check if it helps.

To boot into BIOS turn on your PC keep tapping the F10 key you will boot into BIOS.

From the file or main menu select defaults.

Press F10 to save changes and exit.

If the issue still persists run a system recovery on your PC using the recovery discs.

If you don't have a set of recovery discs, please contact HP support for service options.

Link to contact HP.

Also, run system diagnostics on your PC and let me know the results.

Refer this article to know how to run system diagnostics.

I'll watch your reply!

Have a beautiful day ahead! 🙂

[Shelby1888]

Hi

Many thanks for your reply and it worked a treat. The only problem I have now though is I cannot connect the laptop to wireless broadband it will only work through the Ethernet cable which is of no use for the kids.

It says in corner that it's connected but when try a search it comes up connection error message ? Do you have any ideas what's best to try?

Many thanks.

[A4Apollo]

@Shelby1888, It's great to hear from you again. I was indeed waiting for your response.

I appreciate your efforts for trying out the steps.

I'm glad the issue got resolved. As you mentioned now you have a wirless problem with your PC.

Please uninstall the wireless drivers from device manager and install the latest driver using HP support assistant.

Note: Before you uninstall the wireless driver on your PC connect your PC to the ethernet cable and then download the drivers.

Go to windows desktop

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand network adapter.

Right click on the wireless driver and click uninstall.

Refer this article to know how to use HP support assistant.

I'll keep an eye out for your response.  

I hope you have a great day! 🙂