Atheros WLAN Driver Fixes Connection Issues With Many New Routers (Linksys, Netgear, D-Link, etc...)

[MaryHinge]

thank you tried this and will see what happens. even if it is the same, at least it is updated wish there were more like you to take the time to help others in need

[Paul_Tikkanen]

You're very welcome.

I posted that specific driver because it is the latest one for HP computers that works for all operating systems.

Some of the newer drivers are only for Windows 7/8, which won't be of help to everyone.

I know that the driver I posted solves the issue for any AR5007 wireless card, and I do look for updates occasionally, and will keep the driver updated as long as that file will work for all operating systems.

Best Regards,

Paul

[MaryHinge]

just a quick response to your reply and update. at first (after re boot) i had the same disconnect, and thought, ...oh well..windows 7 again...but when i went to connections i tried re connecting, and instead of having to re set wireless adapter, it just re connected. then i re booted about 20 times in succession leaving about half hour between as this was the time it usually took to lose the connection. 100% working! so you have solved my problem it seems, i am still sceptica, time will tell, but i will post here if things develop, just so as people know what happens when the come here with connection issues. 

summing up... i can now recommend updating the driver via my previous reply link it is a zip file. it works and installs over the old driver in windows 7. 

nb one noticeable difference i have observed is the connection activates at lighteneing speed once updated, whereas before this i was having to wait, not long, but say...20 seconds for a connect to wi fi, where now it is instantaneous 

thanks once again.

another final update. 25/08/2013

had a disconnect/reconnect issue with a speedport router and have discovered that i had to uninstall driver for atheros from uninstal progs. only once this was done and a restart could i download, from toshiba asia the best working driver. any other driver caused issues and also if you do not fully uninstall old driver then new one seems to just install over yet keep the quirks as well. now i have done this i have 100% connectivity. i do hope this, albeit confusing post eventually helps some poor soul.  in all this has taken me 14 months. windows a? still,, technically, it is not windows'es fault

[kphart4236]

Paul,

I got a wireless card from ebay and just installed it.  When I look in the Device Manager it says 'Broadcom 4321AG 802.11a/b/g/draft-n Wi-Fi Adapter'.    Is this card capable of WPA/WPA2?

Thanks.

[Paul_Tikkanen]

Hi:

Yes the BCM4321 is capable of WPA2-Personal AES.

I bought the exact same card to replace the AR5007 in my dv6810us, and it works perfectly on both the 2.4 and 5.0 GHz bands in WPA2-Personal AES.

The latest driver for the card is at the link below.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-107849-1&cc=us&dlc=en&lc=en

Paul

[kphart4236]

Great!  I'll go ahead and upgrade the security on the router then.

Thanks again for all of your help, knowledge and responsiveness!

[Paul_Tikkanen]

You're very welcome!

[essenceofire]

About 3 weeks ago my family moved to a new house. We also got new internet service and a new modem (Motorola Surfboard 600N I believe) and a Belkin router.  Since day one I've been having intermittant connection problems. Randomly my wireless will disconnect and turn into the bars with the little *. I click on our wireless network and it will tell me that it cannot connect. Once I hit "troubleshoot connection" it will then reset my wireless adaptor and connect.

I tried the driver you posted in the first post but am still experiencing the disconnects. I'm installing the zip file that was just posted a few posts ago in hopes it works....but any ideas?

Here's the error detail code for my troubleshooting connection. 

Spoiler

Windows Network Diagnostics Publisher details 

Issues found 
Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed  
Reset the wireless adapter Completed 
Investigate router or access point issues Not run 
Refer to Windows Help and Support for more information about wireless connectivity problems Not run 
 

Issues found Detection details 

6 Problem with wireless adapter or access point Fixed  
 
Reset the wireless adapter Completed 
 
Network Diagnostics Log 
File Name:  5EE81819-069E-4571-979D-DE443B930AFB.Repair.1.etl 
 
 
Investigate router or access point issues Not run 
 
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button. 
Refer to Windows Help and Support for more information about wireless connectivity problems Not run 
 
Windows cannot resolve your wireless connectivity issue. 
 

Detection details  

Diagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 

Network adapter Wireless Network Connection driver information:

   Description . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
   Manufacturer  . . . . . . . . . : Atheros Communications Inc.
   Provider  . . . . . . . . . . . : Atheros Communications Inc.
   Version   . . . . . . . . . . . : 8.0.0.316
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem30.inf
   Inf File Date . . . . . . . . . : Tuesday, March 02, 2010  8:59:42 PM
   Section Name  . . . . . . . . . : ATHR_DEV_OS61_H30A1.ndi
   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002b&subsys_303f103c
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

 
 
Diagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 

Information for connection being diagnosed
 Interface GUID: b7e6ec3f-0d2d-4094-a8df-f75af0aab6e2
 Interface name: Atheros AR9285 802.11b/g/n WiFi Adapter
 Interface type: Native WiFi
 Profile: Socks
 SSID: Socks
 SSID length: 5
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Connection incident diagnosed
 Auto Configuration ID: 3
 Connection ID: 5

Connection status summary
 Connection started at: 2012-11-20 20:50:39-716
 Profile match: Success
 Pre-Association: Success
 Association: Fail
 Security and Authentication: Not started

List of visible access point(s): 2 item(s) total, 2 item(s) displayed
        BSSID		BSS Type PHY	Signal(dB)	Chnl/freq    SSID
-------------------------------------------------------------------------
EC-1A-59-09-92-19	Infra	 <unknown>	-35		9	 Socks
00-1D-7E-3C-13-B2	Infra	 g	-91		6	 linksys

Connection History

 Information for Auto Configuration ID 3

  List of visible networks: 2 item(s) total, 2 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	Yes		100	Yes		Socks
  Infra	 g	No		12	Yes		linksys

  List of preferred networks: 1 item(s)
   Profile: Socks
    SSID: Socks
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

 Information for Connection ID 5
 Connection started at: 2012-11-20 20:50:39-716
  Auto Configuration ID: 3
  Profile: Socks
  SSID: Socks
  SSID length: 5
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Fail 0x00038002
   Association reason code: 0x00000002

 Information for Auto Configuration ID 2

  List of visible networks: 2 item(s) total, 2 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	Yes		100	Yes		Socks
  Infra	 g	No		14	Yes		linksys

  List of preferred networks: 1 item(s)
   Profile: Socks
    SSID: Socks
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028006

 Information for Connection ID 4
 Connection started at: 2012-11-20 20:50:35-769
  Auto Configuration ID: 2
  Profile: Socks
  SSID: Socks
  SSID length: 5
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Fail 0x00038002
   Association reason code: 0x00000002

 Information for Connection ID 3
 Connection started at: 2012-11-20 20:50:28-729
  Auto Configuration ID: 2
  Profile: Socks
  SSID: Socks
  SSID length: 5
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Fail 0x00038002
   Association reason code: 0x00000002

 Information for Connection ID 2
 Connection started at: 2012-11-20 20:50:25-925
  Auto Configuration ID: 2
  Profile: Socks
  SSID: Socks
  SSID length: 5
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Fail 0x00038002
   Association reason code: 0x00000002

 Information for Auto Configuration ID 1

  List of visible networks: 2 item(s) total, 2 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	Yes		100	Yes		Socks
  Infra	 g	No		8	Yes		linksys

  List of preferred networks: 1 item(s)
   Profile: Socks
    SSID: Socks
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

 Information for Connection ID 1
 Connection started at: 2012-11-20 20:36:17-335
  Auto Configuration ID: 1
  Profile: Socks
  SSID: Socks
  SSID length: 5
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP:  ec-1a-59-09-92-19
  Security and Authentication
   Configured security type: WPA2-PSK
   Configured encryption type: CCMP(AES)
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
   Number of security packets received: 0
   Number of security packets sent: 0
   Security attempt status: Success
 Connectivity
   Packet statistics
    Ndis Rx: 6
    Ndis Tx: 14
    Unicast decrypt success: 2062
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 2343
    Rx failure: 1603
    Tx success: 2074
    Tx failure: 2
    Tx retry: 3
    Tx multiple retry: 2
    Tx max lifetime exceeded: 0
    Tx ACK failure: 1106
   Roaming history: 2 item(s)
     Times: 2012-11-20 20:50:14-785
    Roamed from BSSID:  ec-1a-59-09-92-19
     Reason: 0x00020001
     Times: 2012-11-20 20:49:02-977
    Roamed from BSSID:  ec-1a-59-09-92-19
     Reason: 0x00000002
 Disconnected from BSSID:  00-00-00-00-00-00   Reason: 0x00000205


 
 
Diagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: b7e6ec3f-0d2d-4094-a8df-f75af0aab6e2
 Interface name: Atheros AR9285 802.11b/g/n WiFi Adapter
 Interface type: Native WiFi
 Profile: Socks
 SSID: Socks
 SSID length: 5
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Result of diagnosis: Problem found
 Issue referred to: RNWF MSM Helper Class

Root cause:
Windows could not connect to "Socks"
You can try to connect again.

Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection" on this computer.


 
 
Diagnostics Information (Wireless Network Adapter) 
Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: b7e6ec3f-0d2d-4094-a8df-f75af0aab6e2
 Interface name: Atheros AR9285 802.11b/g/n WiFi Adapter
 Interface type: Native WiFi
 Profile: Socks
 SSID: Socks
 SSID length: 5
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Wireless association to "Socks" failed
A response was not received from the router or access point.

Detailed root cause:
Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.

Repair option:
Look for causes of low wireless signal quality
The signal is weak due to distance or interference.
Windows Help and Support can provide more information about this problem.


 
 
Network Diagnostics Log 
File Name:  5EE81819-069E-4571-979D-DE443B930AFB.Diagnose.0.etl 
 
Other Networking Configuration and Logs 
File Name:  NetworkConfiguration.cab 
 
Collection information 
Computer Name:  HP-PC 
Windows Version: 6.1 
Architecture: amd64 
Time: Tuesday, November 20, 2012 8:50:40 PM 

Publisher details  

Windows Network Diagnostics 
Detects problems with network connectivity. 
Package Version: 1.0 
Publisher: Microsoft Windows

[sibdeb]

Paul:

Read through all posts for this problem. I have an AR9485 on a two month old m6-1035dx. Since day one I have had problems with wireless connection. It starts out ok with internet then after a couple of minutes, loses internet - but network connection is ok. I then have to reset the modem. It works fine on other networks. I had a Linksys router (don't know the model) but now I have a Belkin N1 Vision router and have downloaded latest firmware - same problem with both. Also have updated driver for AR9485.

My main question is this. When I bought the computer it had Windows 7 Home Premium 64 bit. I upgraded to Windows 8 Pro 64 bit. The problem didn't go away with new OS. Will the driver you posted on first post work with Windows 8? If not, any suggestions?

[Paul_Tikkanen]

Hi, essenceofire:

Try a different broadcast channel on your router like 11 or 1.

Hi, sibdeb:

You can try the W7 driver I posted and see if that makes a difference, also the same advise, try changing the router's broadcast channel to 11 or 1.

Paul