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06-17-2016 05:38 AM
After upgrading my OS from Win7 to Win 10, Authentec Fingerprint sensor stopped working after few days. I tried Reinstalling the driver, but that doesn't work. Is there an updated driver that would work?
06-18-2016 08:39 AM
Welcome to the HP Forums!
I understand that your Authentic Fingerprint sensor stopped working, after upgrading from Windows 7 to Windows 10 on your HP Pavilion DM4 3010tx Notebook. I am happy to help!
The only drivers that are available for this Notebook, are done through Windows 10 Updates. According to this guide, Where Do I Find Windows 10 Drivers and Software for My Model?
Most likely it is not working due to not having a Windows 10 driver available. Please make sure your Windows 10 is up-to-date.
Otherwise, I would recommend to rollback to Windows 7.
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