BIOS Password needs resetting

[Kamran-Ali]

Hi All,

I need some help as I cannot remove password from BIOS. I have forgotten it. I have contacted HP Customer Service and recieved the email from HP containing the SMC File. 

I have taken the following steps as listed in email

Please follow these steps to clear BIOS password:                                                                      

Save the attached file with this e-mail to USB key as SMC.BIN and insert to the system (or save the file to the root of drive 😧 HP_TOOLS)
- Press "Windows Key + Arrow UP Key + Arrow Down Key" all keys at same time and turn on the system
- Release all keys and press F10 at HP logo to go to F10 setup to “Reset BIOS security to factory default”

Please make sure USB key is formatted to FAT 32

Is there anything that I am doing wrong. I am also not sure about the date and time in BIOS, is there anyway to check it without putting in the password.

Thanks for the help in advance

[zelsy]

Hi Kamran,

Have you tried these steps yet?

http://support.hp.com/us-en/document/c02693833

It is very straightforward, let me know if it works for you.

[CherylG]

Follow the suggestions at bottom of post here:

http://h30434.www3.hp.com/t5/Notebook-Recovery/BIOS-Password-Reset/m-p/2601939#M26520

[Kamran-Ali]

I have tried it but didn't work. The screen remains blank and does not come on at all with the windows + b key. Waited for over 5 minutes and tried it 4 times now. Thank you for your time

[Kamran-Ali]

I guess it has to be the bios chip. Thanks guys and hope that this solves the problem. Thank you

[REO51ST]

Kamran.

What model laptop are you using???

REO

[Kamran-Ali]

HP Elitebook 840 G1

[REO51ST · Accepted solution]

Kamran.

Only 2 options.

Contact HP.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html?jumpid=reg_r1002_usen_c-001_title_r0003

Or replace the BIOS chip.

http://www.ebay.com/itm/HP-Elitebook-950-840-755-745-725-Revolve-810-G1-G2-New-Bios-Chip-No-Password...

REO

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

[Kamran-Ali]

Thank you Reo, I have just ordered the BIOS chip now. I have disconnected the RTC battery and the date/time has been reset so now HP is saying to replace the complete motherboard.

Thank you

[Giorgio1]

Hi I have the same problem with the BIOS password. Is it necessary for replacement bios and where is the bios battery power