BIOS password reset HP 8710p

[NRGXTC]

After years of service my 8710p desired memory upgrade.

After installing 4GB of RAM BIOS notebook booted up with BIOS password.

Removing battery dont fix issue.

Any idea?

model:  HP Compaq 8710p

[personal information removed]

[IT_WinSec]

Hi @NRGXTC

Welcome to the HP Support forum.

This is very old model (10+ years old). It should be considered a business class devices and most business class notebooks *nowadays* have better stronger security. Therefore, removing the battery won't help. Password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

However, I am not familiar with this old model. Can you tell me what exactly you see on the screen when asked for a password ?

Can you try to enter some random password wrong 3 times ? After entering it, confirm each time by pressing [ENTER]. It will say the password is wrong. If you enter wrong password 3 times, does it produce a code , like halt code ? If yes, please post it back here.

[NRGXTC]

Yap this is old computer, but it is single task computer which needed more memory with new revision of software.

I need to eneter BIOS to set it up.

Can you tell me contact of HP Business Support?

After entering every password  from similar problem every time result is as on photo

[IT_WinSec]

It looks like it doesn't produce a halt code (expected on a business computer) but wasn't sure about your old model.

HP Business support:

in the USA, toll free > 1-(800)-334-5144

Other countries >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Since the model is old and if they decide to provide the service, note that they may require to charge you. Not sure... talk to the support team.

[NRGXTC]

You misunderstood me. Computer boot up normally but I can't enter BIOS. Removing battery don't reset BIOS.

How to reset bios?

THX

[IT_WinSec]

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@NRGXTCwrote:

You misunderstood me. Computer boot up normally but I can't enter BIOS. Removing battery don't reset BIOS.

How to reset bios?

THX

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Hi @NRGXTC

It seems I understood you well. You are writing about BIOS password several times and even this is your topic title here in the forum. If you have a BIOS password and you are unable to login to BIOS, you need to reach to HP as suggested above. BIOS passwords for your model cannot be removed here in the forum.

If you can enter BIOS successfully and it no longer needs a password, just enter BIOS (F10) and there you will see an option to reset the settings of BIOS to default ones (load default settings).

[Joan_1]

Hi All,

I have exactly the same problem as @NRGXTC I have updated the memory of my Compaq 8710p and now it asks for a "Setup password" when I try to enter the BIOS. Did you get a solution to the problem?

Thank you very much!

Joan

[kevin-t]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.