• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-14-2015 09:52 AM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 7 (64-bit)

screen

 

Hello everyone,

I have tried to actualize graphic drivers of my notebook. After the instalation and rebooting I inserted the password of my account, the BSOD occurred. I couldn't find out how to fix it so I hope you are able to help me.

Thank you for your help. 

1 REPLY 1

‎09-15-2015 12:48 PM

HP Recommended

Hello,

 

Thank you for posting in the HP Support Forum.

 

This issue is caused by the Intel file/driver iusb3xhc.sys

 

Intel suggestion as posted here is to upgrade the Intel driver https://communities.intel.com/message/291834

You could do so manually via the Intel site, via the HP site or via using HP Support Assistant.

 

However, if you want, you can use System Restore as shown here:

http://support.hp.com/hr-en/document/c01835735

 

You can revert back to a previus system state prior to upgrading the video driver.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.