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plejda
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BSOD system crash, file: iusb3xhc.sys

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HP Pavilion
Microsoft Windows 7 (64-bit)

screen

 

Hello everyone,

I have tried to actualize graphic drivers of my notebook. After the instalation and rebooting I inserted the password of my account, the BSOD occurred. I couldn't find out how to fix it so I hope you are able to help me.

Thank you for your help. 

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IT_WinSec
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Hello,

 

Thank you for posting in the HP Support Forum.

 

This issue is caused by the Intel file/driver iusb3xhc.sys

 

Intel suggestion as posted here is to upgrade the Intel driver https://communities.intel.com/message/291834

You could do so manually via the Intel site, via the HP site or via using HP Support Assistant.

 

However, if you want, you can use System Restore as shown here:

http://support.hp.com/hr-en/document/c01835735

 

You can revert back to a previus system state prior to upgrading the video driver.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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