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‎11-23-2013 12:39 PM

HP Recommended

Hi Vidya,

 

Pls point me to the base & coprocessor drivers for windows7 ultimate. My laptop is Compaq Presario V3500 (V3702AU).

 

Here are the Hardware Ids:

 

PCI\VEN_1180&DEV_0852&SUBSYS_30D6103C&REV_12
PCI\VEN_1180&DEV_0852&SUBSYS_30D6103C
PCI\VEN_1180&DEV_0852&CC_088000
PCI\VEN_1180&DEV_0852&CC_0880
 
 
PCI\VEN_1180&DEV_0592&SUBSYS_30D6103C&REV_12
PCI\VEN_1180&DEV_0592&SUBSYS_30D6103C
PCI\VEN_1180&DEV_0592&CC_088000
PCI\VEN_1180&DEV_0592&CC_0880
 
 
PCI\VEN_1180&DEV_0843&SUBSYS_30D6103C&REV_12
PCI\VEN_1180&DEV_0843&SUBSYS_30D6103C
PCI\VEN_1180&DEV_0843&CC_088000
PCI\VEN_1180&DEV_0843&CC_0880
 
 
PCI\VEN_10DE&DEV_0543&SUBSYS_30D6103C&REV_A2
PCI\VEN_10DE&DEV_0543&SUBSYS_30D6103C
PCI\VEN_10DE&DEV_0543&CC_0B4000
PCI\VEN_10DE&DEV_0543&CC_0B40
 
 
ACPI\HPQ0007
*HPQ0007
 
Thanks,
Sonal

‎11-26-2013 12:08 PM

HP Recommended

Hi Srsarthi,

 

I am sorry, but to get your issue more exposure I would suggest posting it in the Commercial Forums since this is a commercial product or Business product. You can do this at http://h30499.www3.hp.com/hpeb/

 

Thanks

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‎11-26-2013 08:04 PM

HP Recommended

Hello,

 

Thanks for your reply but sorry I didn't understand what you mean here by commercial or Business product. I am facing this issue at my personal home laptop (not used for any commercial purpose).

 

Regards.

‎11-27-2013 08:05 AM

HP Recommended

Hi Srsarthi,

 

My mistake. Here is a site that will help you scan your system for updates on drivers.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3636...

 

Hope this helps.

 

Thanks

 

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‎12-14-2013 01:13 PM

HP Recommended

Hi,

 

I was able to get the drivers for base but I am still struggling to find th Co-processor device driver.

 

Tried the website given in your reply, didn't work. Pls help, I am unable to play audio.

 

PCI\VEN_10DE&DEV_0543&SUBSYS_30D6103C&REV_A2
PCI\VEN_10DE&DEV_0543&SUBSYS_30D6103C
PCI\VEN_10DE&DEV_0543&CC_0B4000
PCI\VEN_10DE&DEV_0543&CC_0B40
 
Thanks.

‎12-14-2013 06:25 PM

HP Recommended

Try the drivers from the following weblink and then try Windows update:

 

http://ftp.hp.com/pub/softpaq/sp36001-36500/sp36213.exe

http://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe

I am an HP employee.

Regards,
Vidya

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‎12-18-2013 12:08 AM

HP Recommended

To charge my cell phone, I connected it to my HP laptop and then unplugged the USB cable after charging was complete. Since then, the laptop has not been able to recognize my Microsoft Mobile Mouse 4000. Also, the option to set Bluetooth settings on the laptop seems to have disappeared. My HP laptop model is dv6-1157ca and below are the Hardware IDs for the missing base system devices:

 

PCI\VEN_197B&DEV_2382&SUBSYS_3603103C&REV_00
PCI\VEN_197B&DEV_2382&SUBSYS_3603103C
PCI\VEN_197B&DEV_2382&CC_088000
PCI\VEN_197B&DEV_2382&CC_0880

PCI\VEN_197B&DEV_2383&SUBSYS_3603103C&REV_00
PCI\VEN_197B&DEV_2383&SUBSYS_3603103C
PCI\VEN_197B&DEV_2383&CC_088000
PCI\VEN_197B&DEV_2383&CC_0880

PCI\VEN_197B&DEV_2384&SUBSYS_3603103C&REV_00
PCI\VEN_197B&DEV_2384&SUBSYS_3603103C
PCI\VEN_197B&DEV_2384&CC_088000
PCI\VEN_197B&DEV_2384&CC_0880

ACPI\ENE0100
*ENE0100

Appreciate any help you can provide, thanks!

 

 

‎12-18-2013 06:23 AM

HP Recommended

 

@HLT-PCKD 

 

Please try the driver from the following weblink:

 

Card Reader:

http://ftp.hp.com/pub/softpaq/sp49501-50000/sp49706.exe

 

ENE CIR Receiver Driver:

http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45045.exe

I am an HP employee.

Regards,
Vidya

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‎12-19-2013 05:43 PM

HP Recommended

Thank you Vidya. I installed the drivers and no longer see the "base system device driver missing" message in the Device Manager.

 

However, Bluetooth functionality is still not working and not visible anywhere in the Control Panel or taskbar. Also, my laptop mouse is still not functioning (laptop does not seem to be able to detect the mouse). I have tested the mouse on another laptop and it works.

 

Would there be another set of drivers I could use, or is there some other inherent problem?

 

Appreciate your help with this issue.

‎12-26-2013 11:59 AM - last edited on ‎04-20-2016 11:08 AM by HP Administrator

HP Recommended

Hello HLT-PCKD

 

I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the operating system we can provide you with accurate information.

 

Which Windows operating system am I running?

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Is the Windows Version on My Computer 32-bit or 64-bit?

http://support.hp.com/us-en/document/c02033168

 

I would like to thank you for posting on the HP Forums. Have a great day!


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