Base System Device & Unknown device

[brunomartins84]

Olá pessoal,

Preciso de uma ajuda, instalei o Windows 7 e o 8 em meu notebook HP Probook 4530s Intel Core i3.

E em ambos casos o Wi-fi não funciona (embora eu possa desligar e ligar o led de ativação/desativação da função), mas ele não consegue identificar nenhuma rede.

E o som também não funciona, embora eu tenha instalado o driver de som, mas aparece a seguinte mensagem quando coloco o cursor sobre o ícone na systray "the audio service is not running", embora quando eu vá nos serviços do SO ele esteja iniciado.

Talvez seja algo com o chipset, mas eu já instalei tanta coisa que não sei mais o que fazer.

E a seguir, os Hardware Ids que aparecem no Device Manager.

1) Base System Device

PCI\VEN_197B&DEV_2393&SUBSYS_167C103C&REV_30

PCI\VEN_197B&DEV_2393&SUBSYS_167C103C

PCI\VEN_197B&DEV_2393&CC_088000

PCI\VEN_197B&DEV_2393&CC_0880

2) Base System Device

PCI\VEN_197B&DEV_2392&&SUBSYS_167C103C&REV_30

PCI\VEN_197B&DEV_2392&&SUBSYS_167C103C

PCI\VEN_197B&DEV_2392&CC_088000

PCI\VEN_197B&DEV_2392&CC_0880

3) Unknown Device

PCI\VEN_8086&DEV_1C3A&SUBSYS_167C103C&REV_04

PCI\VEN_8086&DEV_1C3A&SUBSYS_167C103C

PCI\VEN_8086&DEV_1C3A&CC_078000

PCI\VEN_8086&DEV_1C3A&CC_0780

4) Unknown Device

USB\VID\_03F0&PID_311D&REV_0001

USB\VID\_03F0&PID_311D

5) Unknown Device

ACPI\VEN_HPQ&DEV_0004

ACPI\HPQ0004

*HPQ0004

Por hora é isso.

Obrigado

Bruno

[brunomartins84]

Hi,
 
Need a little help, I installed Windows 7 and 8 on my notebook HP Probook 4530s Intel Core i3.
 
And in both cases the Wi-fi doesn't work (although I can turn off and on the LED on / off function), but it cannot identify any network.
 
And the sound doesn't work, although I have installed the sound driver, but the following message appears when I put cursor over the icon over systray "the audio service is not running", but when I go to OS services it is started .
 
Maybe it's something with the chipset, but I've installed so much drivers and I don't know what else to do.
 
And then, the Hardware Ids that appear in Device Manager.
 
1) Base System Device
PCI \ VEN_197B & DEV_2393 & REV_30 & SUBSYS_167C103C
PCI \ VEN_197B & DEV_2393 & SUBSYS_167C103C
PCI \ VEN_197B & DEV_2393 & CC_088000
PCI \ VEN_197B & DEV_2393 & CC_0880
 
2) Base System Device
PCI \ && SUBSYS_167C103C VEN_197B & DEV_2392 & REV_30
PCI \ VEN_197B & DEV_2392 && SUBSYS_167C103C
PCI \ VEN_197B & DEV_2392 & CC_088000
PCI \ VEN_197B & DEV_2392 & CC_0880
 
3) Unknown Device
PCI \ VEN_8086 & DEV_1C3A & SUBSYS_167C103C & REV_04
PCI \ VEN_8086 & DEV_1C3A & SUBSYS_167C103C
PCI \ VEN_8086 & DEV_1C3A & CC_078000
PCI \ VEN_8086 & CC_0780 & DEV_1C3A
 
4) Unknown Device
USB \ VID \ _03F0 & PID_311D & REV_0001
USB \ VID \ _03F0 & PID_311D
 
5) Unknown Device
ACPI \ VEN_HPQ & DEV_0004
ACPI \ HPQ0004
* HPQ0004
 
Thank you

Sorry for my bad english.
 
Bruno

[Paul_Tikkanen]

Hi, Bruno:

Your English is just fine and I can even understand a little Portuguese too. 

Below are the links to the drivers you need:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=0&...

If after you install all of the above drivers, the wireless still doesn't work, install this software and see if you can turn the device on using the software interface.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

[brunomartins84]

Hi Paul.

I installed all drivers, the sound is ok now.

But the wireless continues not working, but by ethernet or 3G works fine.

I think has a problem with hardware, because the led of function appear ON or Off when i press the button on the keyboard, white light when turn on and orange light when turn off, but not working successfully.

And now, just one appear on Device Manager.

Unknown Device
USB\VID_03F0&PID_311D&REV_0001
USB\VID_03F0&PID_311D

Thanks for help me!

Bruno

[Paul_Tikkanen]

You're very welcome.

Maybe that is the fingerprint sensor?  I thought it was the Atheros bluetooth...

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

Unfortunately, I can't help you with the wireless card. If you don't see a Network Controller listed under Other Devices or it is not listed in the Device Manager under the Network Adapters section, then you may have a bad wireless card or motherboard.

I would remove the battery and A/C power and remove and reseat the wireless card.  Maybe the contacts are oxidized.

[leptium]

Thanks so much. Precisely I was find this issue. Greetings from Galapagos' Island country. Ecuador. 

[Paul_Tikkanen]

You're very welcome.

Greetings from the USA.